Commercial Customers

Commercial customers can dispose of garbage directly at the at the active face. Commercial customers at Hartland include:

  • Waste collectors and haulers
  • Municipalities and local governments
  • Businesses and institutions

Hartland Account Customers 

Commercial customers can apply to be a registered Hartland account customer to have access to the following services: 
  • Ability to charge tipping fees to a credit account
  • Access cards for truck identification/automated scaling
  • Early entry to site (through auto scale 7-9am, Monday to Friday)
  • Access to the Waste Stream Collector Incentive Program (2024/2025)

Hartland Account Customer Application

Credit Application

Credit applications are available for download and at the public scale. Completed forms can be emailed, mailed, faxed or dropped off at the Hartland scale or at 625 Fisgard Street.

CRD Accounts Receivable
PO Box 1000
Victoria, BC V8W 2S6
Fax Number: 250.360.3023
Email

Allow two weeks for your application to be processed. Terms of credit on a monthly billing system are net 30 days. Payments on accounts can be made by cash, cheque and electronic banking.

RFID Stickers

Once a credit application is approved, account holders can register at the public weigh scales for a RFID sticker to access the automated weigh scale. An encoded access card will be affixed to the front window of your vehicle and allow early access to the active face and kitchen scraps transfer station.

Who to contact:

Concerns regarding charges to your account: accounts receivable
Concerns regarding charges within a ticket or replacement RFID Stickers: Hartland scale supervisor

Waste Stream Collector Incentive Program

Beginning January 2, 2024 Hartland account customers can receive a $25/tonne rebate on general refuse if they voluntarily self-report waste collection data and promote multi-stream collection.

How to register:

Step 1: Email Hartland Reception with:

  • contact details of person who will be submitting the monthly data form, and
  • Hartland registered account number.

Step 2: CRD staff will reply to the email confirming registration.

Step 3: An attestation and data form will be emailed to the contact person each month. To be eligible for the rebate, the completed form must be received by CRD by the deadline.

Step 4: Rebate is applied as a credit on Hartland registered account customer invoice, after data collection and attestation form has been received.

If you have any questions about the program, contact Hartland Reception

Active Face

The active face is the area of the landfill where garbage is received directly from large commercial vehicles over 5,500 kg GVW (gross vehicle weight).

The active face is unpaved, can be uneven and at times get quite muddy. It is the driver’s responsibility to ensure their vehicle is suitable for the conditions of the active face. Drivers are required to wash down their vehicle tires upon exiting the active face during wet weather conditions. The wheel wash facility should not be used to wash out vehicle boxes.

Due to the presence of mobile equipment moving and compacting garbage, all customers to the active face and wheel wash facility must wear high visibility vests and safety boots. The exception are passengers who remain in the vehicle.

All loads must remain covered and secured until reaching the site.

Public and Automated Weigh Scales

The public scale serves both residential customers and commercial customers with or without credit accounts.

Use of the automated weigh scale requires both a credit account and an RFID sticker. The automated scale reduces wait times and provides early entry to the active face and kitchen scraps transfer station.

Automated Weigh Scale Procedures

  1. Open Monday to Friday from 7am - 5pm and Saturday 7am - 5pm.
  2. Registered account customers with RFID tags enter the in-bound scale and stop before the scale at the stop sign.
  3. Proceed onto the scale when the traffic light turns green, ensuring your vehicle is completely on the deck.
  4. On the input pad mounted to the scale house next to the driver’s window enter the code for the source (origin type) of your load (Saanich, Victoria, etc.). The system will measure and record the weight of your vehicle and load. A message board provides the necessary information to proceed. The gate will then rise so that you can proceed to your destination.
  5. After depositing your waste materials return to the automated weigh scale and drive onto the out-bound scale deck. The system will scan your access card and a ticket will be printed for the driver when the transaction is complete.

RFID Stickers

Your RFID sticker identifies your credit account and vehicle. Once recognized by the card reader, the transaction will commence. Each transaction has a number which will print on the ticket.

At the same time, cameras record the transaction and embed the ticket number, weights, times, etc. on the recorded images. One camera is mounted high enough to record images of the load, while another camera is mounted lower to identify the driver and the license plate. Images can be retrieved by the ticket number, almost instantly.

In case of a discrepancy, registered account customers can refer to their ticket number and all of the data will be made available to cross-reference.

Once approved, account holders can register at the weigh scales for an automated weigh scale access card. An encoded access card will be affixed to the front window of your vehicle. Replacements cards can be obtained by contacting the Hartland scale supervisor.

Truck Identification

To prevent unauthorized charges on your account, only trucks with your company logo will be allowed to charge to your credit account. Note: Third party haulers will not be allowed to charge on your account. For any of your employees who will be driving unmarked vehicles, you must provide a list of authorized vehicle license plate numbers which will be used for verification by staff at the public scale.

Disposal Permits and Appointments

To protect the health and safety of all workers as well as the environment, some materials streams are managed separate from general refuse and require approval and in some cases an appointment for disposal at Hartland Landfill.

Construction, Renovation and Demolition Material

Disposal of material associated with renovation activity requires pre-approval and an appointment for large loads destined for the active face. Visit our Reno & Demo Waste webpage to learn what materials are included, exempt and to access the application forms.

Asbestos Containing Material

Material containing any concentration of asbestos requires an appointment and laboratory analysis for disposal at Hartland Landfill. Visit our Asbestos webpage to see what items commonly contain asbestos, learn about the requirements for disposal and to access WorksafeBC resources.

Controlled Waste

To find examples of what items are considered controlled wastes and to access the application forms, visit our Controlled Waste Disposal webpage.

Commercial Customer Traffic Access

The disposal of solid waste at the Hartland Landfill has taken place in Phase 2, cells 1, 2 and 3, since 1997. Following the master filling plan for the overall site, cell 3 is projected to be full in 2024 and operations will move to the north end of the site to start placement of solid waste in the bottom of cell 4.

The characteristics of the site dictate that commercial traffic must then enter the landfill from the north, utilizing Willis Point Road to access the site via the north entrance. The north entrance has always been a secondary access to the site, and in recent years has been the primary access for the Residuals Treatment Facility.

As the landfilling process moves to the new cell on the north side, commercial vehicle access will permanently change to the north entrance starting in late 2024.

This change in traffic patterns has been analyzed though two engineering reports, one focused on traffic volumes and road characteristics, the other focused on the surrounding intersections, while also considering greenhouse gas emissions.

Based on community feedback, in May 2021 the Board directed staff to prepare a package of Hartland-area road access mitigation options costing up to $4 million that will be funded by the CRD’s Environmental Resource Management service, review these options with District of Saanich staff and area residents, and return to the CRD Board for direction.

In October 2022, following a community consultation process, the CRD Board reviewed the options and approved funding for the proposed works to a maximum of $4 million. The Board also directed staff to work with the District of Saanich to finalize the intersection improvements and respond to any remaining concerns raised by the community.

Project Resources

Upcoming Solid Waste Market Research and Engagement Surveys

The Capital Regional District (CRD) is launching three surveys to explore attitudes and behaviours on waste management:

  • Resident Survey (July 17th – August 14th)
  • Business Survey (July 17th – August 14th)
  • Hartland Public Drop-off Depot Survey (July 24th – August 21st)

 

These surveys, conducted by R.A. Malatest & Associates Ltd., aim to understand how residents and businesses view waste reduction and management to better improve our education and outreach initiatives. If you received an invitation or use the Hartland Public Drop-off Depot, we encourage you to participate!

For more information, visit www.CRD.malatest.com or email rethinkwaste@crd.bc.ca.

New Material Sorting Rules

Effective July 2, 2024 asphalt shingles and treated wood (painted, stained engineered wood products) will not be accepted as regular garbage. Separated loads of treated wood and separated loads of asphalt shingles will be accepted for recycling or energy recovery at a reduced tipping fee. Read the media release or factsheet for more details. 

Hartland Information

Questions? Contact Us

Email
250.360.3030
1.800.663.4425