Hartland Commercial Customers

Services available for commercial customers include:

  • Ability to charge fees to a credit account
  • Direct deposit of garbage at the active face
  • Access cards for truck identification/automated scaling
  • Early entry to site (through auto scale 7 - 9am, Monday to Friday)


Credit applications are available for download and at the public scale. Complete forms can be emailed, mailed, faxed or dropped off at the Hartland scale or at 625 Fisgard Street.

CRD Accounts Receivable
PO Box 1000
Victoria, BC V8W 2S6
Fax Number: 250.360.3023

Allow two weeks for your application to be processed. Terms of credit on a monthly billing system are net 30 days. Payments on accounts can be made by cash, cheque and electronic banking.

Who to contact:

Concerns regarding charges to your account - accounts receivable
Concerns regarding charges within a ticket - Hartland scale supervisor

Active Face

The active face is the area of the landfill where garbage is received directly from large commercial vehicles over 5,500 kg GVW (gross vehicle weight).

The active face is unpaved, can be uneven and at times get quite muddy. It is the driver’s responsibility to ensure their vehicle is suitable for the conditions of the active face. Drivers are required to wash down their vehicle tires upon exiting the active face during wet weather conditions. The wheel wash facility should not be used to wash out vehicle boxes.

Due to the presence of mobile equipment moving and compacting garbage, all customers to the active face and wheel wash facility must wear high visibility vests and safety boots. The exception are passengers who remain in the vehicle.

All loads must remain covered and secured until reaching the site.

Weigh Scales

Two weigh scales - a public and an automated scale, are available for commercial customers.

The public scale serves both residential customers and commercial customers with or without credit accounts. Use of the automated weigh scale requires both a credit account and an RFID sticker. The automated scale reduces wait times and provides early entry to the active face and kitchen scraps transfer station.

Automated Weigh Scale Procedures

  1. Open Monday to Friday from 7am - 5pm and Saturday 7am - 2pm.
  2. Registered account customers with RFID tags enter the in-bound scale and stop before the scale at the stop sign.
  3. Proceed onto the scale when the traffic light turns green, ensuring your vehicle is completely on the deck.
  4. On the input pad mounted to the scale house next to the driver’s window enter the code for the source (origin type) of your load (Saanich, Victoria, etc.). The system will measure and record the weight of your vehicle and load. A message board provides the necessary information to proceed. The gate will then rise so that you can proceed to your destination.
  5. After depositing your waste materials return to the automated weigh scale and drive onto the out-bound scale deck. The system will scan your access card and a ticket will be printed for the driver when the transaction is complete.

RFID Stickers

Your RFID sticker identifies your credit account and vehicle. Once recognized by the card reader, the transaction will commence. Each transaction has a number which will print on the ticket.

At the same time, cameras record the transaction and embed the ticket number, weights, times, etc. on the recorded images. One camera is mounted high enough to record images of the load, while another camera is mounted lower to identify the driver and the license plate. Images can be retrieved by the ticket number, almost instantly.

In case of a discrepancy, registered account customers can refer to their ticket number and all of the data will be made available to cross-reference.

Once approved, account holders can register at the weigh scales for an automated weigh scale access card. An encoded access card will be affixed to the front window of your vehicle. Replacements cards can be obtained by contacting the Hartland scale supervisor.

Truck Identification

To prevent unauthorized charges on your account, only trucks with your company logo will be allowed to charge to your credit account. Note: Third party haulers will not be allowed to charge on your account. For any of your employees who will be driving unmarked vehicles, you must provide a list of authorized vehicle license plate numbers which will be used for verification by staff at the landfill scale.

Disposal Permits and Appointments

To protect the health and safety of all workers as well as the environment, some materials streams are managed separate from general refuse and require approval and in some cases an appointment for disposal at Hartland Landfill.

Construction, Renovation and Demolition Material

Disposal of material associated with renovation activity requires pre-approval and an appointment for large loads destined for the active face. Visit our Reno & Demo Waste webpage to learn what materials are included, exempt and to access the application forms.

Asbestos Containing Material

Material containing any concentration of asbestos requires an appointment and laboratory analysis for disposal at Hartland Landfill. Visit our Asbestos webpage to see what items commonly contain asbestos, learn about the requirements for disposal and to access WorksafeBC resources.

Controlled Waste

To find examples of what items are considered controlled wastes and to access the application forms, visit our Controlled Waste Disposal webpage.

Future Site Access

To meet operational requirements, the access point to the site will need to shift from Hartland Avenue to the north end of the facility in the future. This change scheduled for 2023, will begin with commercial customers accessing the active face via new scales located off Willis Point Road.

A traffic study was commissioned and is linked below: