What's New

CRHC Tenant Satisfaction Survey Now Available Online

Are you a tenant in a CRHC community? We want to hear from you!

Your feedback helps us improve our service to you.

The Capital Region Housing Corporation (CRHC) would like to know how we can better serve our tenants through ensuring that:

  1. We are responsive landlords who are providing quality customer service; and
  2. Our tenants are satisfied with the condition of their homes.

One survey per household. Survey closes October 12, 2018.

Westview Development

In 2016, the CRHC received preliminary approval from BC Housing for a grant through Investment in Housing Innovation (IHI) to support the development of a 73 unit mixed-use building in Saanich at 3816 Carey Road.

Groundbreaking was announced on September 5, 2018 and building occupancy is expected in early 2020. Read more >>

Congratulations Sharon Grigg!

The CRHC would like to announce the appointment of Sharon Grigg as the Manager of Operations for the Capital Region Housing Corporation as of May 14, 2018.

Ms. Grigg has been an employee of the Capital Regional District for just over 12 years. Her most recent position was Senior Property Manager, responsible for capital projects, preventative maintenance and accounts payable for our 45 properties. Sharon has an extensive background in property management and social services and looks forward to working with staff and tenants in this new capacity.

Introducing bc211:

bc211 is a confidential and free help line for connecting individuals and organizations to community, social and government resources. Available by phone, text, online and web chat. They can help you find information on:

  • Addiction
  • Abuse
  • Counselling
  • Employment Assistance
  • Financial Assistance
  • Language Classes
  • Legal Assistance
  • Resources for Parents
  • Seniors Services
  • Support Groups
  • Youth Services
  • And so much more

Dial: 211

Additional Parking Payment Reminder:

Please note that all monthly Pre-authorized Debit forms for additional parking must be received at our office by December 20th. If the PAD forms are not received by this time, tenants will be billed the annual amount of $300.

Tenant Satisfaction Survey

In the 2016-2019 Strategic Plan, the Board introduced a Tenant Satisfaction Survey to determine the CRHC’s success in serving the residents in CRHC communities.

In May 2016, staff developed and distributed the survey to all residents of CRHC, with an option to complete the survey online. 487 or 37% of all households responded to the survey.

Overall Results

Overall, 90% of respondents are very (62%) or somewhat satisfied (28%) with the services they receive as a tenant.

Customer Service Experience

Felt that staff provide a high to very high level of service 75% satisfaction
Felt that staff resolve their issues and concerns 75% satisfaction
Satisfied or very satisfied with the written communications and notifications from the CRHC 80% satisfaction


Unit 87% satisfaction
Indoor Common Areas 76% satisfaction
Outdoor Common Areas 79% satisfaction
Condition and Repair
Unit 80% satisfaction
Indoor Common Areas 77% satisfaction
Outdoor Common Areas 73% satisfaction


82% Satisfied or very satisfied with the safety of their communities although there were geographical differences in the level of satisfaction.

Tenants Insurance

If your tenant insurance has lapsed please contact your provider to renew your policy or consider applying for low cost tenants insurance through Marsh. CRHC doesn’t get any direct benefit if you insure with Marsh’s lower cost tenants insurance program, we are sharing this information on behalf of Marsh Canada in the hope that it may be an affordable way for you to you to have insurance coverage. If you have any questions, please call their phone number included in the following brochure:

Marsh's Private Client Services is the administrator of this tenant’s insurance program which provides you with the opportunity to purchase insurance to protect your contents. Affordable Tenant’s Insurance available for only $12.50 per month, you will receive $15,000 of contents coverage!

Current Vacancies

There are currently no properties with vacancies.

Emergency Pager: 250.388.1690

If there is a maintenance situation which will damage your suite or the building please call the Housing emergency pager: 250.388.1690.

Additional Information