CRD’s Public Alert Notification System (PANS) is now using Alertable. If you are an existing subscriber, you must sign up for the new service before July 30, 2021 to continue to receive alerts. Please note, residents previously registered for PANS will continue to receive alerts should they arise during this transition period.

Sign up for the CRD Public Alert Notification System (PANS) to receive alerts concerning emergencies, disasters, imminent threats (e.g. tsunamis or wild fire) and local incidents (e.g. gas leak or boil water advisories) in your community.

PANS is available to residents living in CRD Electoral Areas:

  • Salt Spring Island Electoral Area
  • Juan de Fuca Electoral Area (East Sooke, Otter Point, Shirley, Jordan River, Port Renfrew, Malahat, or Willis Point)
  • Southern Gulf Islands Electoral Area (Pender Island, Galiano Island, Mayne Island, Saturna Island, Smaller Electoral Area Islands including Piers Island and Sidney Island)  

In addition to registering for mobile or email notifications, we encourage residents to download the Alertable app or visit Alertable.ca to receive additional advisory information such as service disruption notifications, weather warnings or road safety information that will not be sent through email, text or phone call.

Signing up is easy to do from your mobile phone, tablet, or computer by downloading the free Alertable app and selecting your community and alert preferences.

For alerts by text message, email or phone call, click the button below.

Sign Up

PANS Privacy Notice

If you are not an Electoral Area resident, contact your municipality or local emergency program to access alert services in your community.

FAQ

When I enter my phone number, it says "invalid phone number." Why?

When entering your phone number, make sure that you do not put a 1 in front of the number or use dashes (-) between the numbers.

Can I register more than one phone number or email address?

Yes, you can register as many phone numbers and email addresses as you would like.

Do I have to pay to receive phone or text notifications?

No, the service is completely free of charge.

How do I unsubscribe?

To unsubscribe from email, SMS or phone notifications:

  • Go to the sign-up form on the Alertable page.
  • Select Existing Subscriber and enter your phone number.
  • Select Sign In. Enter the access code that will be sent to your phone number.
  • Select Close Account and confirm that you no longer want to receive SMS or phone notifications. 

How do I receive alerts if my mobile phone is on silent?

The best way to ensure that you hear notifications – even when your mobile phone’s volume is off – is to download the Alertable app and turn on Override Silent Mode.

The Public Alert Notification System uses multiple phone numbers to send emergency notifications to ensure that subscribers receive notifications right away; there is no contact number that can be saved in your contacts to bypass the Do Not Disturb function.

Which communities can register?

The service is available to the three CRD electoral areas:

  • Salt Spring Island
  • Juan de Fuca communities: East Sooke, Otter Point, Shirley, Jordan River, Port Renfrew, Malahat and Willis Point
  • Southern Gulf Islands: Pender Island, Galiano Island, Mayne Island, Saturna Island, Piers Island and other islands

If you live outside an electoral area, please contact your local emergency program to ask about local notifications. 

What if I don't sign up?

You will only receive notifications if you sign up for this service; however, information will still be available from your local emergency program and local media coverage.

We encourage you to follow your area's Facebook page for timely emergency information:

Will my contact information be shared?

No. The information provided is confidential and will not be used for any other purpose.

How can I learn more about the system?

The Alertable system is powered by PEASI, a Canadian company providing Public Alert Notification System services to businesses, communities and government agencies across Canada. All data is stored in highly secured data centres located in Canada.

Having problems registering?

For technical issues, including support for registration and opting out, please email PEASI Alertable Customer Support. For questions about the CRD’s Public Alert Nonfiction System please email CRD Protective Services.

PANS logo

Contact

Electoral Area Residents:
Email CRD Protective Services

Resident outside an Electoral Area:
Contact your local emergency program or sign up for your community public alerting service