Effective June 1, 2020, Integrated Water Services is open to the public. We encourage customers to use the following alternative methods for making water bill payments to minimize the risk of transmitting COVID-19.

Payment Options:

  • Online: Internet banking through your financial institution (select CAPITAL REGIONAL DISTRICT or CRD as the bill payee)
  • By Telephone: through telephone banking
  • By Mail: cheques only, please make payable to CAPITAL REGIONAL DISTRICT, 479 Island Hwy, Victoria, BC V9B 1H7

If you have questions or concerns to discuss with water billing staff, please contact us.

By Telephone: 250.474.9601; Toll Free: 1.800.663.4425

Register your new utility account to access your balance and sign up for e-Billing

We are pleased to introduce e-Billing to our utility customers. As a result of this new feature, we have made some changes to our system.

1. Your account number has changed. Your new account number is a six digit number starting with 5. This new account number will be on the top right corner of all invoices received after May 21, 2018.

2. You no longer require an access code. Once you register, you can:

  • link your new account number
  • access your account balance online
  • sign up for e-billing  

If  you have not yet received an invoice with your new account number, you can request your account balance by email or by calling 250.474.9600. 

Already have an account? Login
 

How to Pay Your Utility Bill

We do not currently offer pre-authorized payments.

Online Banking

Select CRD as a payee, enter your account number and pay the amount due. See the list below for your financial institution's payee search terms. Please note: You will need to update your online banking information with your new account number.

How do I find CRD in the Bill Payee in my online banking?

Here is a list of banks that have the Capital Regional District as a Bill Payee and how to find us:

Financial Institution Bill Payee Name Search Term
BMO Financial Group Capital Regional District – CRD "CRD"
BCCCU (BC Central Credit Union) Capital Regional District – CRD "Capital" and "CRD"
Canadian Imperial Bank of Commerce (CIBC) Capital Regional District "CRD"
Coast Capital Savings Capital Regional District "Capital" and "CRD"
Vancity (formerly Greater Victoria Savings Credit Union) Capital Regional District – CRD "Capital" and "CRD"
HSBC Capital Regional District "Capital" and "CRD"
Island Savings Credit Union Capital Regional District – CRD "Capital"
President's Choice Financial Capital Regional District "CRD"
RBC Royal Bank Capital Regional District "Capital" and "CRD"
Scotia Bank Capital Regional District "Capital" (Category: Misc)
TD Canada Trust Capital Regional District - CRD "Capital" and "CRD"
Laurentian Bank Paper payments only (ATM)
Manulife Paper payments only (ATM)  

By Mail

Cheques only please, made payable to:

Capital Regional District
479 Island Hwy
Victoria, BC V9B 1H7

Accounts in arrears: Charges in arrears as of December 31 of the current year will be transferred to the real property taxes and collected as taxes in arrears (except for properties exempt from assessment for taxation). Transferred accounts may be subject to an administration charge.

For properties with arrears not transferable to property taxes, water may be shut off when the account is in arrears and will not be turned on until the total amount due is paid in cash including the disconnection and reconnection charges.

If applicable, please retain your bills for income tax purposes. There will be a charge for duplicate receipts and payment history. A late payment charge will be added after the billing due date.

Property owner responsibility for accounts: The current property owner is responsible for water accounts unpaid by former owners or occupants.

Questions?

Contact Us

Water Billing 
250.474.9600
Email