Residents or industries moving into or out of one of a CRD Integrated Water Service Areas should contact the Utility Billing Division to set up or change a water service account.

Please advise us of your name, telephone number, date of move, and whether you are a tenant or buying or selling a home.

Contact the Utility Billing Division as follows:

  • Email
  • Telephone: 250.474.9601
  • Toll free: 1.800.663.4425 and ask to speak with the Water Billing Staff
  • In person: 479 Island Highway (on Old Island Highway close to 6 Mile Road)


To apply for a new water connection you must come to the Billing Department at Integrated Water Services and we will assist you in making the application. It is important to note that a fee may be payable at the time the application is made. Please come prepared with an understanding of the size of service required and the location at which you would like the service installed.

CRD Integrated Water Service Areas include:

Juan de Fuca Water

Juan de Fuca Electoral Area

  • Port Renfrew Water System
  • Wilderness Mountain Water System

Salt Spring Island

  • Beddis Water System
  • Cedar Lane Water System
  • Cedars of Tuam Water System
  • Fernwood Water System
  • Fulford Water System
  • Highland Water System

Southern Gulf Islands

  • Lyall Harbour / Boot Cove Water System
  • Magic Lake Estates Water System
  • Skana Water System
  • Sticks Allison Water System
  • Surfside Park Estates Water System