For many properties, the first suspicion of a leak occurs when high water consumption is noticed on the water bill.

Always check your water bill for abnormal consumption. The property owner or tenant has no more than thirty (30) days from the billing date to appeal charges on the water bill.

Leak Adjustments

If you have a water leak, you may qualify for a leak adjustment on your water bill. Please select your area for details:

Checking for Leaks

Leaking Water Meters

The best way to check for overall leaks is to use your water meter. Follow these simple steps to determine if you have a leak:

Step 1: Shut off all your water-using appliances and fixtures on the property. These include all water taps inside and outside the house, showers, sinks, washing machines, and any appliances that use water, e.g. fridge.

Step 2: Remove the lid from your water meter box. It is usually concrete, metal or plastic - about 10 x 15 inches. Take care not to damage the wires! If you are unable to remove the lid, find your meter box, or if there appears to be a leak in your meter box contact CRD Water Services at 250.474.9600.

Step 3: The water meter will either have a digital display, or mechanical display. For the digital meters, there is + sign icon that appears below the digits when water is being used. This is called a low flow indicator. A low flow indicator can be used to see if your home has a leak.

For the mechanical meters, it will either have a black triangle above the numerical readout or a red dial below the numerical readout. If the black triangle or red dial is moving even slightly, then you have a leak. Even a small leak in a service line can add up to a significant amount of water loss.

It may be prudent to read your meter when you are checking for a leak to know how much water has gone through the meter since your last billing.

Step 4: If you have a leak, you will need to play detective to find the source. The most likely culprits are toilets, faucets, showerheads, service lines and sprinkler systems. If you are unable to determine the source of the leak, you may need to contact a plumber.

Step 5: You must contact our office within the next couple of days and advise us of the leak as you have no more than 30 days from your last bill's invoice date to detect, repair and submit a leak application to the office.

Qualifications for a leak adjustment depends on the nature of the leak and the promptness it took to repair the leak.

Note: The Capital Regional District assumes no liability for damage or injury resulting from removal of meter lids; customers do so at their own risk.

Leaking Toilets

High volume water leaks often come from toilets. They are hard to detect and are usually caused by worn or misaligned parts. A toilet that continues to run after flushing could be wasting 20-40 litres per hour - that's 175,000 to 350,000 litres per year, enough water to fill a swimming pool!

How to test your toilets for leaks using food colouring or a dye tablet:

Step 1: Carefully remove the toilet tank lid and place your tab or dye into the tank. Replace the tank lid.

Step 2: Wait 15 minutes. If you see coloured water in the toilet bowl, you have a leak.

Step 3: If you have a leak, you can fix it yourself or call a plumber, depending on your comfort level.

Email us for free dye tablets or pick them up at Integrated Water Services located at 479 Island Highway.

Leaking Pipes

A leaking service line or pipe in your home can add up to a significant amount of water waste. A small hole in a pipe (1.5mm) has known to waste a substantial amount of water in a two-month period. Continual leaking from this size hole could cost you from several hundred dollars to thousands of dollars depending on the diameter of the pipe. Which is why we encourage customers to locate and repair the water leak immediately.

Leaking Irrigation Systems

Whether you use an in-ground sprinkler system or a single oscillating head, check it carefully for leaks. The average garden hose delivers 27 litres of water a minute, so a split in the hose or a poor coupling could be wasting large amounts of water. Make sure the outdoor faucet is turned off after each use, even small drips add up to big waste.

A leak in your in-ground sprinkler system is less noticeable than one in a hose. If you think your in-ground sprinkler system may have a leak, check for wet patches in your lawn that do not dry. Contact your irrigation contractor for a system check-up.

Note: Shutting off a sprinkler system is not considered an acceptable solution. The leak should be repaired.

Water is our most precious resource. Doing everything in our power to prevent water waste helps to conserve this vital resource while saving money. Two main sources of water waste are leaks and the over-watering of lawns and gardens.

Water and Sewer Emergencies: 1.855.822.4426

When phoning with respect to an emergency, please specify to the operator the service area in which the emergency has occurred.

General Inquiries: 1.800.663.4425

Water Conservation: 

Water conservation questions or concerns, email us at