Can't find the information you are looking for below? Contact our billing department.

How do I sign up for e-Billing?

Simply go to utilitybilling.crd.bc.ca and click on "New to myCRD? Register" to create your myCRD profile. Once your profile has been created, you will receive an email asking you to verify your account. You can then log into your new profile, link your account(s) and sign up for e-Billing.

I did not receive a verification email when I registered for e-Billing

If you did not receive a verification email when you registered your new account, try the following:

  1. Check your junk folder
  2. Try registering again (you many have entered your email address incorrectly)

If you are still experiencing problems, email waterbilling@crd.bc.ca or call 250.474.9600.

What information do I need to link an account?

You will need your most recent invoice with your account number.

I am not interested in e-Billing. Can I still receive a paper copy of my bill?

Yes, you can still receive a paper invoice. You will still need a myCRD account to view your balance online.

I have multiple accounts. Can I receive all my invoices by e-Billing?

Yes. You will need to sign up and link each account online through your myCRD profile. Please note your e-Bill can only be sent to one email address.

Can more than one person per property sign up for e-Billing?

Yes. If you are listed on the invoice as one of the account holders on the property you will see your name listed when you link your account. Simply register for e-Billing and enter your email to receive the next invoice via electronic mail.

Once I sign up for e-Billing will I still get a paper bill?

No, once any account holder signs up for e-Billing you will no longer receive a paper bill.