CCC Portal - Frequently Asked Questions


To use the Cross Connection Control Portal, please ensure your browser has JavaScript enabled and you have cleared your browser cache.

Cross Connection Control Portal works best using Google Chrome, Mozilla Firefox, Safari and Internet Explorer 9.0 (and up).

Mobile Device Users: Please note that the latest major release of Chrome (version 37) on Android devices has a known bug and is not currently supported by the 'mobile-optimized' version of this application. Please downgrade your instance of Chrome to a previous version. We are working on addressing this particular issue.

To check which browser and version you are using, please click on Help then About... to find out or visit If you need to contact us regarding this issue, we will need this information.

If you have Internet Explorer 8 or lower, please update your browser to the latest version. We recommend you always use the current version of browsers to make sure our web pages display quickly, and that you have the latest security updates to help protect your personal security.

You may also want to make sure your version of Windows is completely up to date. To do that, please visit the Windows Update site: