1.912 Call Answer - RCMP

The RCMP Operational Communication Centre is the responsible Primary Public Safety Answering Point for all emergency 911 telephone calls originating within the RCMP service area of the Capital Region (Colwood, Langford, Metchosin, North Saanich, Sooke, and View Royal municipalities, and Juan de Fuca, Salt Spring Island and Southern Gulf Islands Electoral Areas).

A 911 call is answered where the call-taker gathers information from the caller and transfers the call to the appropriate agency for dispatch (Police/Centralized Ambulance Dispatch/Centralized Fire Dispatch).


In 1987, the CRD Board requested that the Province grant the regional district the function of Emergency Response Telephone Service with all member municipalities participating. The function was granted to the CRD on October 29, 1987, with all municipalities and electoral areas participating in, and sharing the costs of, the function. The Emergency Response Telephone Service includes the power to finance, install, construct, operate and maintain a 911 Emergency Response Telephone Service within all or part of the region.

In March 1997, the CRD Board adopted Bylaw No 2468 Emergency Response Telephone Extended Service Establishment Bylaw No 1, 1997. This amended the service to require that costs incurred in the operation of the system for the sole benefit of one or more member municipalities to be borne by that subset of participants.

Pursuant to a memorandum of understanding with the RCMP, the subservice providing a Primary Public Safety Answering Point for all emergency 911 telephone calls originating within the RCMP service delivery area is provided for the sole benefit of three CRD electoral areas and eight municipalities where the RCMP provide policing services. The service continues to be authorized and administered under CRD Bylaw No. 2468.


A standing committee established by the CRD Board oversees the service and makes recommendations to the Board regarding 911 call answer. A 911 Operations Committee has the accountability and responsibility for the operational effectiveness of the 911 System.

The Planning & Protective Services department provides administration and oversight of 911 Call Answer services within the region.


The budget for this service is established through an annual CRD Financial Planning process and is funded by: a Call-Answer Levy collected from all telephone landline service providers and most cell phone providers within the region, and an annual property value tax levied within the municipalities of Colwood, Langford, North Saanich, Metchosin, Sidney, View Royal, Highlands and Sooke, and the three CRD Electoral Areas of Juan de Fuca, Salt Spring Island, and Southern Gulf Islands.

Municipalities that do not use this service (Central Saanich, Esquimalt, Oak Bay, Saanich, Victoria) are given a credit for their share of the net Call-Answer Levy. This shows up on the requisition, reducing their total requisition billing from the CRD.