The CRD will post all information and community updates related to COVID-19 and CRD services on this webpage. Please check back regularly for ongoing updates.

During a health emergency, regional governments take direction from the Provincial Health Officer and Solicitor General of our provincial health authority. In an effort to contain the spread of COVID-19, the CRD is taking immediate action following the direction of BC’s Chief Medical Officer of Health. 

Please visit the Government of BC for provincial support and information.

Let’s all make a difference and curb the spread of this virus…together.

Essential Services & Operations

We are closely monitoring the COVID-19 situation and reviewing our essential services and decision-making processes to ensure business continuity during the COVID-19 public health emergency. As the local government for Electoral Areas and an essential service provider in critical infrastructure, we must continue to operate and maintain service delivery that is crucial to the well-being of residents in the region.

Significant effort has been put into planning and preparedness for water and wastewater service delivery, solid waste management, housing and emergency response services such as emergency coordination and communication for fire protection.

Read more >>

The CRD's Emergency Operations Centre

The CRD has activated a corporate emergency operations centre (EOC) to respond to the various Ministerial orders, policies, recommendations and guidelines that are applicable to the CRD and its various entities and is working hard to anticipate needs and minimize future impact to the region.

CRD operations staff and our emergency coordinators are monitoring and providing situational information to our EOC, the Provincial Health Officials and Emergency Management BC to ensure essential service delivery, the provision of other CRD community services, and to identify where communities require support and information.

The CRD Board Process

The CRD Board Chair has requested that Committee and Commission meetings be suspended after March 18 until further notice, with essential items going directly to the CRD Board. The CRD Board will be meeting on the 2nd and 4th Wednesdays of the month, and Commissions will meet only to consider essential business.

The CRD Board Procedures Bylaw was recently amended to permit electronic-only participation in meetings. In order to ensure physical distancing and in keeping with recent directives from the Province of BC, the public is no longer able to attend these meetings. Written submissions are being encouraged, and agendas and minutes will continue to be posted. 

In addition, the CRD Boardroom has become the CRD EOC and therefore CRD Board meetings are not being live webcast at this time; audio only will be posted after the meeting. 

To learn more about how to write to & address the CRD Board, click here.

To find out if the committee/commission you are interested in has an upcoming meeting, click here for agendas.
 

How You Can Help

Show Your Support for Healthcare Workers

7pm Nightly Cheer: At 7pm, shifts change at health care facilities. At this time, communities are showing their support by cheering from windows or open doors, and by ringing bells, beating on drums or pots and pans. Let health care workers know we support them during this time!

Local Fundraising Efforts

Local Love in a Global Crisis: United Way of Greater Victoria is launching a fundraising appeal to help our most vulnerable in the community.

Rapid Relief Fund: Join the Victoria Foundation, Times Colonist and the Jawl family in raising millions for coronavirus emergency relief.

Help Stop the Spread

At this time, public health officials recommend the same precautions you would use to prevent the common cold or flu.

  • Wash your hands often with soap and water for 20 seconds,
  • Cover your mouth and nose with your sleeve or a tissue when coughing or sneezing,
  • Avoid others who are unwell, and
  • Stay home when you are sick

Please take precautions you feel necessary for the safety and well-being of yourself and your loved ones based on verified information.

Facility Closures

In response to the ongoing COVID-19 health emergency, various CRD facilities will now be open by appointment only effective Thursday, March 19, 2020. The only exception to this will be the Hartland Landfill, however the services provided to the general public at the Hartland Depot are being reduced.

For the public, contractors and deliveries to gain access to CRD services and for general information, please call 250.360.3000 or toll free at 1.800.663.4425.

For the full list of facilities and to make an appointment, please refer to this list of site specific information.

All other facilities will be closed to the general public until further notice.

Panorama Recreation Centre, Greenglade Community Centre, SEAPARC Leisure Complex and Salt Spring Island Rainbow Road Aquatic Centre are closed until further notice to minimize the risk of transmitting COVID-19. 

Panorama, Greenglade and SEAPARC are moving forward with summer registration online and by phone in the hope that camps and programs will be able to proceed. As the facilities remain closed and to follow the direction of the Provincial Health Officer, in-person registration will not be available.

Starting April 15th, SEAPARC is only processing registrations for camps at this time. Salt Spring has postponed summer registration.

As the situation surrounding COVID-19 continues to impact our community, payment plans may be available for those in financial need. For more information on payment plans and for those unable to pay by credit card, please contact your local recreation centre.

If summer programs are unable to proceed, a full refund will be provided.

All CRD Regional and Electoral Area Parks remain open, but we strongly recommend visitors follow appropriate protocols outlined by the Provincial Health Officer and maintain social distancing from others. CRD Regional Parks has increased staff presence for outreach and education on proper social distancing protocol.

Responsible use of parks and trails may allow them to remain open. We recognize many families and individuals rely on our parks, and we ask for your support while we continue to determine next steps as the situation develops.

Currently, the following amenities are closed or have reduced service:

  • All CRD playgrounds
  • All CRD campgrounds
  • All water fountains
  • All picnic tables/shelters
  • All park benches
  • All bike racks
  • Fishing piers
  • Some toilets in remote/low traffic areas
  • Most toilets have been reduced to one stall

Event & Program Cancellations

As directed by the Provincial Medical Health Officer, any events that bring more than 50 people closely together will be cancelled. Other activities that result in close contact or are operated in confined spaces where social distancing is unlikely to be maintained will be cancelled until further notice.

This includes:

  • classes and programs in smaller community halls
  • workshops and training events in small rooms or facilities
  • family workshops and guided tours as well as public tours at the Greater Victoria Water Supply Area, the Hartland landfill and the Learning Centre
  • Regional Parks education and outreach events are cancelled until further notice
  • Salt Spring Island Community Market will continue to operate starting April 11 but under modified protocols to meet safety standards set by the Provincial Medical Health Officer 

As the CRD operates numerous facilities and programs, service providers will be posting updated information regularly. The CRD will post updates to this page and on social media as details are confirmed.

Recreation Centres

Panorama Recreation Centre including the playground, outdoor basketball and tennis courts, Greenglade Community Centre including the playground and basketball court, SEAPARC Leisure Complex and Salt Spring Island Rainbow Road Aquatic Centre are closed until further notice to minimize the risk of transmitting COVID-19.

Panorama, Greenglade and SEAPARC are moving forward with summer registration online and by phone in the hope that camps and programs will be able to proceed. As the facilities remain closed and to follow the direction of the Provincial Health Officer, in-person registration will not be available.

Starting April 15th, SEAPARC is only processing registrations for camps at this time. Salt Spring has postponed summer registration.

As the situation surrounding COVID-19 continues to impact our community, payment plans may be available for those in financial need. For more information on payment plans and for those unable to pay by credit card, please contact your local recreation centre.

If summer programs are unable to proceed, a full refund will be provided.

Panorama Recreation

  • The following upcoming events have been cancelled:
    • Easter Egg Hunt – April 12th
    • Panorama International Junior Tennis Tournament - May 23-30th
  • All programs and services up to April 30th have been cancelled and refunds are being issued.
  • All timed passes will be extended for the duration of the closure. Monthly payment plans will be temporarily suspended. The Regional May Pass has been postponed for 2020.
  • For those wanting to plan ahead, summer camp and program registration is now available online and by phone. As we remain closed and to follow the direction of the Provincial Health Officer, in-person registration will not be available. Payment plans may be available for those in financial need. Please contact 250.656.7271 ext.0
  • The annual pool shutdown originally scheduled for August will now take place while the facility is currently closed.
  • The time of the April 23rd Peninsula Recreation Commission meeting has been changed from 7pm to 1:30pm and will be done electronically.

SEAPARC Leisure Complex

  • DeMamiel Creek Golf Course will not be opening as scheduled on April 15, 2020. This decision was made based on the challenges around social distancing and is consistent with other golf courses closures in the region. The future anticipated opening date will remain TBA
  • Sooke Fine Arts show has now been cancelled
  • SEAPARC maintenance staff are currently in the process of completing the annual pool shutdown tasks which would normally have been carried out during the planned three week shutdown in June
  • Skate Park is now closed to the public
  • All current programs were cancelled and refunds are being issued up to the end of April
  • SEAPARC’s Summer Active Living Guide will soon be in the mail. Registration begins April 15 and is currently restricted to summer camp programs only so families can plan ahead for their summer care needs
  • Registration for all other programs including fitness, aquatic and community recreation will begin at a later date, TBD

Regional Parks & Trails

We are actively taking steps to ensure washroom facilities in CRD parks are aligned with guidelines from Island Health. 

  • Washroom facilities are being cleaned and sanitized twice daily
  • Signs promoting social distancing are being installed in CRD parks
  • Please respect closed park facilities to support social distancing

All CRD Regional and Electoral Area Parks remain open, but we strongly recommend visitors follow appropriate protocols outlined by the Provincial Health Officer and maintain social distancing from others. CRD Regional Parks has increased staff presence for outreach and education on proper social distancing protocol.

Responsible use of parks and trails may allow them to remain open. We recognize many families and individuals rely on our parks, and we ask for your support while we continue to determine next steps as the situation develops.

Currently, the following amenities are closed or have reduced service:

  • All CRD playgrounds
  • All CRD campgrounds
  • All water fountains
  • All picnic tables/shelters
  • All park benches
  • All bike racks
  • Fishing piers
  • Some toilets in remote/low traffic areas
  • Most toilets have been reduced to one stall

Salt Spring Island

  • Centennial Park washroom is open to the public; cleaning will be increased daily
  • Coordinating with bylaw enforcement to support park use
  • Salt Spring Island Farmers’ Market will continue to operate starting April 11 but under modified protocols to meet safety standards set by the PHO

Housing & Shelters

Vulnerable Populations Support

The CRD has engaged with Emergency Management BC, BC Housing and other government and non-profit agencies to identify and assess facilities and locations that may be suitable to house and support vulnerable populations.

Additional Reaching Home Funding Announcement

The CRD is receiving $1.3 million in funding from Reaching Home – the Government of Canada’s Homelessness Strategy, to support the region’s COVID-19 response capacity for those experiencing or at risk of experiencing homelessness. CRD staff are working with the Regional Emergency Operations Centre and community and government partners to develop a strategy for equitable distribution of this funding where unsheltered people have been identified as needing urgent support.

Tenant Information

Waste & Recycling

Waste & Recycling 

Hartland

Due to the need for social distancing, household hazardous waste (including oil and paint) and renovation waste are not being accepted at the Hartland Public Drop-off Depot at this time and public access to the site has been reduced. High traffic volumes are causing congestion and delays and priority needs to be given to commercial vehicles. Please store yard waste and all non-putrescible waste (material that doesn’t rot or attract animals) until after the COVID-19 health emergency.

Electoral Area Recycling Depots

Juan de Fuca Electoral Area

If you are a resident and have non-medical COVID-related questions:

  • Juan de Fuca EA: Email

The inbox is monitored Monday to Friday between 8:30am and 4:30pm and the CRD will respond to inquiries as quickly as possible.

Electoral Area Recycling Depots

Travel Advisory

People are being strongly encouraged to stop all unnecessary travel to the Juan de Fuca electoral area in an effort to minimize the spread of COVID-19 and to reduce pressure on limited island services. Many local businesses, including restaurants, are understocked, understaffed, and closing down or significantly limiting their services. EA residents are strongly encouraged to follow the direction of the provincial health officer. 

Salt Spring Island Electoral Area

If you are a resident and have non-medical COVID-related questions:

  • Salt Spring Island EA: Email

The inbox is monitored Monday to Friday between 8:30am and 4:30pm and the CRD will respond to inquiries as quickly as possible.

Electoral Area Recycling Depots

Community Parks

  • Centennial Park washroom is open to the public; cleaning will be increased daily
  • Coordinating with bylaw enforcement to support park use
  • Salt Spring Island Farmers’ Market will continue to operate starting April 11 but under modified protocols to meet safety standards set by the Provincial Medical Health Officer

Travel Advisory

People are being strongly encouraged to stop all unnecessary travel to the Salt Spring Island electoral area in an effort to minimize the spread of COVID-19 and to reduce pressure on limited island services. Many local businesses, including restaurants, are understocked, understaffed, and closing down or significantly limiting their services. BC Ferries has reduced sailings while continuing to be an essential service for coastal communities. EA residents are strongly encouraged to follow the direction of the provincial health officer. 

Southern Gulf Islands Electoral Area

If you are a resident and have non-medical COVID-related questions:

  • Southern Gulf Islands EA: Email

The inbox is monitored Monday to Friday between 8:30am and 4:30pm and the CRD will respond to inquiries as quickly as possible.

Electoral Area Recycling Depots

Travel Advisory

People are being strongly encouraged to stop all unnecessary travel to the Southern Gulf Islands electoral area in an effort to minimize the spread of COVID-19 and to reduce pressure on limited island services. Many local businesses, including restaurants, are understocked, understaffed, and closing down or significantly limiting their services. BC Ferries has reduced sailings to the Southern Gulf Islands while continuing to be an essential service for coastal communities. EA residents are strongly encouraged to follow the direction of the provincial health officer. 

Environmental Protection Services

All sampling programs are being maintained including drinking water quality, landfill compliance, and sanitary (wastewater, outfalls, and stormwater discharges), with the exception of deep water sampling off wastewater outfalls due to lack of availability of the required sampling vessel.

We remind all residents that used disposable wipes, paper towels and latex gloves should go in the garbage and not the toilet where they can cause blockages and sewage backups.

Source Control

What you put down the drain matters! With the ongoing COVID-19 health emergency there has been an increased use of cleaners such as disinfecting wipes. Used wipes and similar products should go in the garbage and not down the toilet where they will contribute to blockages and cause sewage backups. Read more >>

Drinking Water

Billing & Accounts

Effective March 19, 2020, Integrated Water Services is closed to the public. Customers can use the following alternative methods for making water bill payments.

Payment Options:

Online: Internet banking through your financial institution (select CAPITAL REGIONAL DISTRICT or CRD as the bill payee)

By Telephone: through telephone banking

By Mail: cheques only, please make payable to CAPITAL REGIONAL DISTRICT, 479 Island Hwy, Victoria, BC V9B 1H7

If you have questions or concerns to discuss with water billing staff, please contact us.

By Telephone: 250.474.9601; Toll Free: 1.800.663.4425

More information >>

Arts & Culture

The CRD Arts & Culture Support Service recognizes how incredibly challenging the current situation is for the arts and culture sector.

Visit Arts & Culture Support Service for more information.

Construction

All CRD contractors have implemented additional precautions to ensure the health and safety of their workers. These measures follow the direction as set by the BC Government. This includes emphasizing the importance of maintaining social distance, increasing handwashing stations, reducing in-person meetings and increasing cleaning of common areas.

COVID-19 Media Releases

Please visit our Media Room for all COVID-19 related news. 

Information Sources

Please refer to the following resources on a regular and ongoing basis.


Provincial Numbers

Tel: 1.888.COVID19
Text: 604.630.0300