What to Expect During a Water Outage 

Why We Have to Shut Off the Water

The Capital Regional District (CRD) performs routine maintenance to ensure compliance with water regulations. Some maintenance requires water to be shut off. When a planned water shut off is scheduled, the CRD will notify residents at least 24 hours in advance. Occasionally, due to unforeseen circumstances such as watermain breaks, an unplanned water outage is required. The CRD endeavors to restore water operations as quickly as possible in the event of an unplanned water outage. 

Before a Water Outage

How to prepare for a Water Outage 

Step 1 – Have bottled water or containers of water available for drinking and personal use.

Step 2 – Have hand sanitizer available for cleaning hands.

Step 3 – Do not turn on taps, dishwashers or washing machines the day of repairs.

Step 4 – For additional access to water during a water shut off, consider filling your sink or bathtub. 

During a Water Outage

  • Do not turn on taps
  • Do not turn on dishwashers or washing machines
  • Do not interfere with crews working in your area

For updates on the progress of a water outage, check out our water outage map.  

After a Water Outage

After services are restored, you may experience a sudden burst of air from your tap or discoloured water. This is normal and should only last a few minutes. If your water is discoloured, run the tap until the water is clear.

If you have questions about the quality of your water after the repair, please refer to our water quality frequently asked questions page. If you still have questions or concerns, you can contact us at 250.474.9619. If you live on Salt Spring Island or any of the Sothern Gulf Islands please call 1.855.822.4426.