Important Notice
Due to technical difficulties, the water bills for the August 2023 cycle have been estimated based on historical consumption. Once the issue has been resolved and an actual read is done, if there is a discrepancy, it will be reflected in your next bill. Customers are encouraged to visit www.crd.bc.ca/leaks for information on checking for leaks or this page for information on conserving water.
Register your new utility account to access your balance and sign up for e-Billing
We are pleased to introduce e-Billing to our utility customers. As a result of this new feature, we have made some changes to our system.
1. Your account number has changed. Your new account number is a six-digit number. This new account number will be on the top right corner of all invoices received after May 21, 2018.
2. You no longer require an access code. Once you register, you can:
- link your new account number
- access your account balance online
- sign up for e-billing
If you have not yet received an invoice with your new account number, you can request your account balance by email or by calling 250.474.9600.
How to Pay Your Utility Bill
We do not currently offer pre-authorized payments.
Online Banking
Select CRD as a payee, enter your account number and pay the amount due. See the list below for your financial institution's payee search terms. Please note: You will need to update your online banking information with your new account number.
How do I find CRD in the Bill Payee in my online banking?
Here is a list of banks that have the Capital Regional District as a Bill Payee and how to find us:
By Mail
Cheques only please, made payable to:
Capital Regional District
479 Island Hwy
Victoria, BC V9B 1H7
Accounts in arrears: Charges in arrears as of December 31 of the current year will be transferred to the real property taxes and collected as taxes in arrears (except for properties exempt from assessment for taxation). Transferred accounts may be subject to an administration charge.
For properties with arrears not transferable to property taxes, water may be shut off when the account is in arrears and will not be turned on until the total amount due is paid in cash including the disconnection and reconnection charges.
If applicable, please retain your bills for income tax purposes. There will be a charge for duplicate receipts and payment history. A late payment charge will be added after the billing due date.
Property owner responsibility for accounts: The current property owner is responsible for water accounts unpaid by former owners or occupants.