Sign up for e-Billing
Once you register online and link your water account, you can:
- access your account balance online
- sign up for e-billing
For more about how to register, please read our Utility Billing Frequently Asked Questions.
"Sign up for e-Billing" and "Access your account balance online" will be unavailable from October 2 - October 7, 2024 due to system upgrades. We apologize for any inconvenience.
How to Pay Your Utility Bill
By Mail (Cheque Only - Do Not Mail Cash)
Please make Cheques payable to:
Capital Regional District
479 Island HwyVictoria, BC V9B 1H7
In Person
You can pay your water bill in person at the 479 Island Hwy, Monday-Friday (excluding stat holidays) between the hours of 8:30 am and 4:30 pm. Please note the only forms of payment that are accepted are cash, cheque or debit. We do not accept credit card payments.
Direct Debit (Pre-Authorized Payments)
We do not currently offer pre-authorized payments.
Online Banking
Select CRD as a payee, enter your account number and pay the amount due. See the list below for your financial institution's payee search terms.
Please note: You will need to update your online banking information with your new account number.
How do I find CRD as the Bill Payee in my online banking?
Here is a list of banks that have the Capital Regional District as a Bill Payee and how to find us:
Important Information
Accounts in Arrears
Charges in arrears as of December 31 of the current year will be transferred to the real property taxes department and collected as taxes in arrears (except for properties exempt from assessment for taxation). Transferred accounts may be subject to an administration fee.
For properties with arrears not transferable to property taxes, water may be shut off. Water will not be turned on until the total arrears amount is paid in person, including any disconnection and reconnection fees.
If applicable, please retain your bills for income tax purposes. There will be a charge for duplicate receipts and payment history. A late payment charge will be added after the billing due date.
Property Owner Responsibility
The current property owner is responsible for water accounts unpaid by former owners or occupants.