Commitment to Satisfaction

Panorama Recreation is committed to your satisfaction with the programs, events and facilities in which you participate. If you are not completely satisfied with our service delivery, please tell us and we will do the following:

  • Attempt to rectify any concerns you may have
  • Transfer your registration to another program or session
  • Or credit your account or provide a refund pro-rated from the date of notification

Course Cancellation

If a minimum number of registrants is not met, we may have to cancel or combine classes. These decisions are made a few days in advance of the start date, so please register early to avoid disappointment.

In the event of unforeseen circumstances that result in the closure of a facility or program cancellation, refunds will be given on a proportionate ratio for fees or charges paid.

Course Capacities

Staff review the wait lists on a continuous basis and make efforts to accommodate everyone interested in the course if a class is full. Please add your name to the wait lists for our classes to avoid disappointment.

Holidays/Long Weekends

The majority of programs are not scheduled to run on statutory holidays. This will be noted on your program registration receipt.

Program Feedback

On the last day of classes parents and/or participants are asked to complete a program feedback form. This feedback helps us to provide quality programs. We appreciate your input.

Photographs and Program Ideas Welcome

Your photographs or program ideas may be used in future issues of the program brochure. Please email feedback/program ideas.

FOI (Freedom of Information)

 If you are registering for a program, purchasing an active pass, or renting a facility, we will ask for certain personal information. This is required to ensure proper record keeping, to properly register you in the program of your choice, to ensure the security and proper use of your pass, and for invoicing and other correspondence as needed. The information is for the sole use by the Peninsula Recreation Commission and its staff and is collected under the authority of the Freedom of Information and Protection of Privacy Act, Section 26(c).

Refund Policy

Programs - A $5 administration fee will be charged on all requests for refunds for each program.
Withdrawals - Seventy-two (72) hours notice is required in order to receive a full refund. After this time, the course amount will be prorated.