If you have a concern with a neighbor, please resolve it directly with them. If this does not work, please contact your caretaker for help. If the issue is not resolved, or if it's serious, please write to the Tenant Relations Property Manager. Please list the dates and times the problem occurred. Also, include as much detail as you can about the dispute. Staff will contact you to try and assist with a resolution.
If you think that the Housing Corporation is not meeting its obligations under your tenancy agreement or the Residential Tenancy Act, please contact the Operations Manager at the Housing Corporation office. If we cannot resolve the issue, you may apply to the Residential Tenancy Branch. A dispute resolution officer can help or rule on the matter. This service is free for low-income BC residents.
If you have a concern with a Housing Corporation staff person, please call the office. Ask to speak to their supervisor. Please provide your complaint in writing.
The Corporation is also governed by Freedom of Information (FOI) legislation. To apply for a release of information under FOI, please call the Capital Regional District FOI Officer at 250.360.3000.