Billing & Accounts

Cross Connection Control

The CRD Cross Connection Control Program is designed to safeguard Greater Victoria's Drinking Water System from contaminated water flowing backwards into the public water system.

Drinking Water Quality

Information about the quality drinking water in the Greater Victoria Drinking Water System and in CRD-operated small water systems within the Capital Regional District.

Drinking Water Systems

Engineering Specifications

Water Conservation

Information on the wise and efficient use of drinking water through education, water saving technologies, policy measures and research.

Water Service Outages

Water System Maintenance

Information on the operation and maintenance of Greater Victoria's Drinking Water Supply System.

Watershed Protection & Stewardship

Information about the facilities and activities that are conducted within the Greater Victoria Water Supply Area.

About Drinking Water

2023 Regional Water Supply Wholesale Rate

The 2023 wholesale water rate has been set at $0.7698 per cubic metre, effective January 1, 2023. Read more >>

Water and Sewer Emergencies 1.855.822.4426

When phoning with respect to an emergency, please specify to the operator the service area in which the emergency has occurred. This is a 24-hour line. Read more >>

General Inquiries: 1.800.663.4425