1.911 Emergency Response Telephone Service - Regional 911

In 1989, the CRD entered into an agreement with Telus to establish an Enhanced 911 service within the region. The Capital Regional District provides administration and oversight of 911 Call Answer services within the region, with CRD staff providing the service in the areas served by the RCMP. 911 calls are answered at a Public Safety Answering Point (PSAP) where a call taker gathers information from the caller, and transfers the call to the appropriate agency for dispatch. Currently in the CRD, there are three PSAPs:

  • Victoria Police – providing service to Victoria & Esquimalt
  • Saanich Police – providing service to Saanich, Oak Bay & Central Saanich
  • Westshore RCMP – providing service to the remainder of the region, staffing provided by the CRD


In 1987, the CRD Board requested the Province of BC to grant the regional district the function of Emergency Response Telephone Service with all member municipalities participating. On October 29, 1987, the function was granted to the regional district, with all municipalities and electoral areas participating in, and sharing the costs of the function. The Emergency Response Telephone Service includes the power to finance, install, construct, operate and maintain a 911 Emergency Response Telephone Service within all or part of the region. In March 1997 the CRD Board adopted Bylaw No 2468 Emergency Response Telephone Extended Service Establishment Bylaw No 1, 1997 which amended the Service to require costs which are incurred in the operation of the system for the sole benefit of one or more member municipalities, to be born by that subset of participants. The service continues to be authorized and administered under CRD Bylaw No 2468.


A 911 Operations Committee has the accountability and responsibility for the operational effectiveness of the 911 System. This service administration and oversight is provided by the CRD Planning and Protective Services Department.


The budget for this service is established through an annual CRD Financial Planning process, and is funded by a Call-Answer Levy collected from all telephone land line service providers and most cell phone providers within the CRD, and by an annual regional property value tax.